Victoria Station Upgrade (VSU)

Key Facts

  • Client: London Underground (LU)
  • Value: £360 million
  • Location: Victoria Station, London

Victoria Station is one of London Underground’s busiest stations and handles more passengers than Heathrow Airport every year

Victoria Station is one of London Underground’s busiest stations and handles more passengers than Heathrow Airport every year. The purpose of the upgrade is to relieve congestion by re-modelling the existing station, extending the existing ticket hall, providing a new ticket hall, constructing approximately 300m of tunnels to link the two halls and providing step-free access into the station. Taylor Woodrow and BAM Nuttall (TWBN) are working in a 50:50 Joint Venture to deliver the project.

Our priority is to deliver an efficient programme of works while minimising impact on the local community, the nearby hotels, residential properties, offices and theatres. We work collaboratively with our design partner, Mott MacDonald, and piling subcontractor Keller and are co-located in a central office. The team uses a single multi-discipline 3D model, which has been key to this project especially during the design phase with execution of jet grouting and tunnel works.

Innovative solutions / added value for LU and stakeholders

Reverse noise contour mapping: We are the first contractor to implement reverse noise contour mapping to manage noise on the project. By working in partnership with the Victoria Palace Theatre and Apollo Victoria Theatre, we established the audible noise levels from within the auditoriums and produced a noise contour map. This moves outwardly from the key receptors and gives trigger levels which must be observed to allow works to continue at the same time as performances. In recognition of this innovation, the team was awarded a Gold Green Apple Award in 2014.

3D Printing: The whole Victoria Station Upgrade project has been 3D printed which has proved invaluable for engaging project team members and external stakeholders in the works. As part of a collaborative workshop with LU we set up an immersive viewing environment to review the model which focussed discussion on elements normally missed by traditional wall projected images.

Propless tunnel connections: To enable safe operation of the station while our works took place, we developed and built the first propless tunnel connections. Our innovative solution has been implemented in six areas, including the District Line-Victoria Line interchange and the narrow Victoria Line platforms. It has replaced temporary shoring in live areas, avoiding station closures and overcrowding and maintaining train frequencies. The solution has provided substantial programme savings of more than three weeks for each of the six connections.

Health and safety

Occupational Health is managed by Clarity Healthcare and an Occupational Health Advisor visits the project three times a week and offers a walk-service. Health assessments are carried out on all direct employees and our labour only subcontractors, covering eye sight, hearing, movement, respiratory checks, skin checks and HAVs. The team was presented with a Gold award in the RoSPA Occupational Health and Safety Awards in 2014.

The team also donate £1 to charity for every observation card completed. Sine this initiative was introduced two years ago the team has raised over £2k.


The TWBN JV has used the National Skills Academy for Construction (NSAfC) model to set up its own Skills Academy for the Tottenham Court Road and Victoria Station Upgrade schemes. The combined efforts of both projects have so far contributed to:

  • Over 40 NVQs delivered to subcontract workforce
  • 24 work placements
  • 30 apprentices working in a variety of disciplines such as scaffolding and engineering